Things to consider

Before placing your order you should confirm that all:

  • items you intend to purchase will fit in the area you have selected for it; and
  • doors, stairwells and other entrance ways (including lifts) are wide enough to allow for access
  • it is Pots WA’s sole discretion the cost of Delivery is either included in the price or is in addition to the price.
  • full payment of goods is due prior to delivery or Click and Collect pick up.

Installation Specifications

  1. Pots WA pots (Goods) may have drainage holes pre drilled or may need them to be drilled. This is to ensure water is free flowing. Check that these holes are not blocked before planting/installing soil.
  2. Fill with good quality Potting Mix specific soil. Potting Mix is free draining which enables the water to flow through the soil profile. Regular soil/planting mix will act like a sponge resulting in wet feet for the plant and the excess water in the soil which will damage the exterior of the pot (Goods).
  3. Once planted the pots (Goods) need to be elevated above ground to ensure water isn’t blocked from exiting the drainage holes. There are several ways to elevate your pot however the easiest is to use pot feet or plastic window packers available from most hardware stores. Even if the pot (Goods) is placed on a permeable surface such as decking, turf or in a garden bed it is imperative that the pot is elevated.
  4. Excess water in the soil profile due to not following the above specifications can adversely affect the structural integrity and the exterior finish of the pot (Goods).
  5. The Customer is solely responsible for the installation and use of the pot (Goods). Pots WA are not liable in relation to any installation or use of the pot (Goods) by the Customer or third party.
  6. Any modifications or changes made to the pots (Goods) will automatically void all warranty. Examples of modifications include but are not limited to; bogging/filling the drainage holes, drilling additional holes, painting, cutting, filling the pot (Goods) with a layer of concrete, or using geo-fabric.

Natural Variations in Goods

Pots WA products are handmade. As with all handmade products differences in shade tone, markings, veining, colour, size, texture, indentations and general appearance may occur.

The customer acknowledges that goods supplied may:

  • Expand, contract or distort as a result of exposure to heat, cold, weather
  • Mark or stain when exposed to certain substances
  • Be damaged or disfigured by impact or scratching
  • Damage or disfigure due to incorrect installation methods
  • Have non-structural crazing cracks
  • Have scuff marks or slight scratching


All prices are in Australian dollars.

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via either direct delivery or 3rd party transport/shipping company within 2 working days; however if goods are unavailable delivery will take a little longer. You should expect to receive your goods ordinarily within 5 days of your purchase. Although we assure customers that we will communicate issues that arise, Pots WA do not take responsibilities for orders taking longer than 5 days.

If you wish to query a delivery please contact us at