Before placing your order you should confirm that all:

• items you intend to purchase will fit in the area you have selected for it; and
• doors, stairwells and other entrance ways (including lifts) are wide enough to allow for access
• it is Pots WA’s sole discretion the cost of Delivery is either included in the price or is in addition to the price.
• full payment of goods is due prior to delivery or Click and Collect pick up.

1. Pots WA pots (Goods) may have drainage holes pre drilled or may need them to be drilled. This is to ensure water is free flowing. Check that these holes are not blocked before planting/installing soil.
2. Fill with good quality Potting Mix specific soil. Potting Mix is free draining which enables the water to flow through the soil profile. Regular soil/planting mix will act like a sponge resulting in wet feet for the plant and the excess water in the soil which will damage the exterior of the pot (Goods).
3. Once planted the pots (Goods) need to be elevated above ground to ensure water isn’t blocked from exiting the drainage holes. There are several ways to elevate your pot however the easiest is to use pot feet or plastic window packers available from most hardware stores. Even if the pot (Goods) is placed on a permeable surface such as decking, turf or in a garden bed it is imperative that the pot is elevated.
4. Excess water in the soil profile due to not following the above specifications can adversely affect the structural integrity and the exterior finish of the pot (Goods).
5. The Customer is solely responsible for the installation and use of the pot (Goods). Pots WA are not liable in relation to any installation or use of the pot (Goods) by the Customer or third party.
6. Any modifications or changes made to the pots (Goods) will automatically void all warranty. Examples of modifications include but are not limited to; bogging/filling the drainage holes, drilling additional holes, painting, cutting, filling the pot (Goods) with a layer of concrete, or using geo-fabric.

Pots WA products are handmade. As with all handmade products differences in shade tone, markings, veining, colour, size, texture, indentations and general appearance may occur.

The customer acknowledges that goods supplied may:

• Expand, contract or distort as a result of exposure to heat, cold, weather
• Mark or stain when exposed to certain substances
• Be damaged or disfigured by impact or scratching
• Damage or disfigure due to incorrect installation methods
• Have non-structural crazing cracks
• Have scuff marks or slight scratching

All prices are in Australian dollars.

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via either direct delivery or 3rd party transport/shipping company within 2 working days; however if goods are unavailable delivery will take a little longer. You should expect to receive your goods ordinarily within 5 days of your purchase. Although we assure customers that we will communicate issues that arise, Pots WA do not take responsibilities for orders taking longer than 5 days.

If you wish to query a delivery please contact us at info@potswa.com.au

1. Holding Period

• Pots WA is pleased to hold items for customers for a period of up to 30 days from the date of purchase or notification that the item is ready for pickup.
• During this initial 30-day period, no holding fees will apply.

2. Notification of Collection

• We will notify customers via [email, phone, or SMS] when their item(s) are ready for pickup.
• Customers are encouraged to collect their items within the 30-day holding period to avoid additional fees.

3. Extended Holding Period and Fees

• If items are not collected within 30 days, a holding fee of $10-50 per week will be applied starting from day 31. This fee reflects the cost of secure storage and handling and space taking of the items. A pallet space being the biggest fee.
• The holding fee will continue to accrue until items are collected, up to a maximum of 90 days. After 90 days, uncollected items may be subject to disposal or resale (see Section 5 below).

4. Waivers and Extensions

• Customers who anticipate delays in pickup should contact us as soon as possible. Pots WA may offer a one-time extension of up to an additional 30 days at no charge, subject to approval.
• If additional holding is needed beyond 60 days, regular holding fees will apply from day 61 unless otherwise agreed.

5. Abandoned Stock

• If an item remains uncollected for more than 90 days without prior agreement, Pots WA reserves the right to resell or dispose of the item. Proceeds from resale will be used to cover any unpaid fees, with any remaining balance refunded to the customer where possible.

6. Refunds and Cancellations

• Refunds or cancellations may be processed as per our [Refund/Cancellation Policy]. If a customer chooses to cancel a purchase after storage fees have been incurred, the holding fees remain payable.

7. Legal Compliance

• This policy is governed by Australian Consumer Law (ACL) and fair trading practices applicable in Western Australia.